Effective Date: 12/Sep/2020
Last Updated: 23/12/2025

Mitra Loans (“we”, “our”, “us”) values the trust you place in us and is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit or interact with our website www.mitraloans.in submit loan inquiries, or engage with our services in any manner.

This policy is prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, and related data protection rules.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of our website, including visitors, loan applicants, customers, channel partners, and anyone who submits information through our online forms, calculators, WhatsApp, email, phone calls, or other communication channels. By accessing our website or providing your information, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal and non-personal information depending on how you interact with our website and services.

Personal information may include your name, mobile number, email address, residential or office address, employment details, income information, loan requirements, and other details necessary to assess loan eligibility. In certain cases, and only when required for loan processing, we may also collect identity or financial documents as permitted by law.

Non-personal and technical information such as IP address, browser type, device information, pages visited, and time spent on the website may be collected automatically to help us improve website performance and user experience.

3. Purpose of Collecting Information

The information collected by Mitra Loans is used strictly for legitimate business purposes. This includes understanding your financial needs, assisting in loan eligibility assessment, connecting you with suitable banks or NBFCs, coordinating documentation, and providing status updates related to your loan application.

We may also use your information to communicate important service-related updates, respond to inquiries, improve our offerings, and ensure compliance with legal and regulatory obligations.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and understand user behavior. Cookies help us recognize returning visitors and customize content accordingly. You may disable cookies through your browser settings; however, certain features of the website may not function optimally.

5. Sharing of Information

Mitra Loans does not sell, rent, or trade your personal information. Your data may be shared only with trusted third parties such as partner banks, NBFCs, service providers, or credit agencies strictly for the purpose of loan processing and related services.

Information may also be disclosed if required by law, court order, or regulatory authority. All third parties are expected to maintain appropriate confidentiality and security standards.

6. Data Security Measures

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, misuse, loss, or alteration. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once data is no longer required, it is securely deleted or anonymized.

8. User Rights and Choices

You have the right to access, update, correct, or request deletion of your personal information, subject to legal and regulatory requirements. You may also withdraw consent for certain communications by contacting us.

All such requests can be sent to info@mitraloans.in.

9. Third-Party Links

Our website may contain links to external websites. Mitra Loans is not responsible for the privacy practices, policies, or content of such third-party websites. Users are encouraged to review the privacy policies of those websites independently.

10. Policy Updates

Mitra Loans reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.

11. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:
📧 info@mitraloans.in